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  1. Sequencing Support
  2. FAQs (Frequently Asked Questions)
  3. FAQ-Non App

FAQ-Non App

  • When do I get my results for whole genome sequencing? Whole Genome Sequencing Turnaround Time
  • Who is Sequencing.com?
  • Can I upload DNA data or genome sequencing data that I already have?
  • What’s the difference between your Ultimate DNA Test and your Ultimate Genome Sequencing service?
  • Where do you ship your DNA collection kits?
  • How does the 'choose my own DNA discovery' work?
  • What types of data are provided with your DNA testing and genome sequencing?
  • Can I access and download my raw DNA data?
  • Can I delete my data? How to delete my data?
  • Do you sell or share my data with anyone?
  • Can I upload and use my raw DNA data at third-party sites such as online genealogy and family tree services?
  • What's the turnaround time for DNA testing? Ultimate DNA Test
  • What happens if there's an issue with my kit or my sequencing?
  • What sequencing platform and bioinformatics pipeline do you use?
  • What certifications does the laboratory have?
  • What is Sequencing's Privacy First Policy?
  • Does 23andMe, Ancestry.com & MyHeritage test my entire genome?
  • What does it mean when Genome Explorer says a variant is Pathogenic?
  • Why is my Cannabis DNA Health Report stuck in Processing?
  • Is there a genetic test for chimerism?
  • One Genome Technology Creates Your Digital Genome
  • Sign-In/Password Issues
  • Kit Activation Issues
  • Where are my files?
  • Genetic Counseling
  • Promo Codes
  • Upgrade Genome Plan
  • Lab Certifications
  • How to run a Report

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