If you’re having trouble logging in to your account or opening an account, try out the suggestions below. If you have already purchased a Collection Kit an account is automatically created and you can set the password using the steps below.
- If you forgot your password, use the Forgot Password? link on the login page or click here.
- Enter the email address(all lower case letters) you used when you registered for your Sequencing.com account and you’ll then receive an email that will let you reset your password.
- Passwords are case-sensitive, so check to make sure that the correct capitalization was used.
- When entering your email and password on the login screen make sure there are no extra spaces included before or after the text.